Template — not a live operator publication. Bracketed fields (legal entity, VAT/UID, emails, official domain) are not production values. Do not paste this URL into App Store Connect or Play Console until those fields are replaced and this notice is gone.

Account Deletion Notice

Last updated

24 August 2026

Version

2026.08.24

Operator

[LEGAL ENTITY NAME REQUIRED], trading as Aithera

Registered address

Höglerstrasse 55, 8600 Dübendorf, Switzerland

This notice explains how to delete your TradeAcademy account and what happens to your data. It supports Apple App Store and Google Play account-deletion requirements and privacy rights under Swiss nFADP, EU/UK GDPR, and U.S. state privacy laws (including CCPA/CPRA deletion rights).

1. How to delete in the app

1. Open Settings.
2. If you have an active Premium subscription, tap Manage Subscription and cancel or modify billing in the Apple App Store or Google Play first. Account deletion does not cancel store billing.
3. Under Delete Account, tap Delete Account, type DELETE, and confirm.
4. For security, deletion may require a recent sign-in (typically within about five minutes). If prompted, sign out, sign back in, and retry.

Guest/demo data can usually be cleared by resetting local demo state or reinstalling; it is not a cloud account.

2. What we delete

When deletion succeeds, we aim to remove:

• your Firebase Authentication user;
• your Firestore user profile and subcollections (e.g. watchlists, holdings, journal, alerts, decisions, devices, simulation accounts);
• your userSettings document;
• the server-side subscription access record for your UID;
• RevenueCat webhook event documents we store that reference your UID (where implemented);
• user-scoped security/ops event documents we stored for your UID (where implemented);
• files under your Firebase Storage path users/{uid}/;
• local app user data on the device used for deletion (device theme preference may remain).

Push tokens registered for your account are removed as part of device/token cleanup where implemented.

We do not delete shared educational content (Academy lessons, public catalogs, Decision Replay TV catalogs). Those are not personal account data.

3. What we may retain briefly or cannot delete

• Apple / Google purchase and billing records remain with the stores under their policies. Deleting the TradeAcademy account does not cancel an App Store or Play subscription.
• Security, fraud, or legal logs may be retained for a limited period where required by law or legitimate security interests (including a short-lived deletion-audit record).
• Backups may persist for a short technical window before rotating out.
• Aggregated, de-identified metrics that cannot reasonably identify you may remain.

4. Other ways to request deletion

Email [PRIVACY EMAIL REQUIRED] or [SUPPORT EMAIL REQUIRED] from your account email with subject “Account deletion request”. We will verify your identity and process the request within applicable statutory timelines (e.g. GDPR one month, subject to extensions; CCPA timelines as required).

5. Effect on Premium

Deleting the account removes TradeAcademy access to Premium features tied to that account. It does not stop auto-renewal in the store. Manage subscription separately:

• In-app: Settings → Manage Subscription
• iOS: Settings → Apple ID → Subscriptions
• Android: Play Store → Payments & subscriptions → Subscriptions

6. Contact

[PRIVACY EMAIL REQUIRED]
[SUPPORT EMAIL REQUIRED]
Höglerstrasse 55, 8600 Dübendorf, Switzerland
[OFFICIAL DOMAIN REQUIRED]